According to lore, there are Seven Deadly Sins. I’ll leave it up to you to agree or disagree; believe or not.
Whatever, here’s the list of Seven:
It’s easy to see all seven playing out in managed print services. Today, let’s consider the mother of all MPS sins – an excessive belief in one’s own abilities: Pride.
Early on in my managed print services journey, I met many supposed MPS Experts. I remember some of these guys built an ‘empire’ drilling holes into recovered (from a dumpster) toner cartridges. They didn’t hesitate to tell me how they have been ‘doing MPS for 25 years’. I was quick to retort, “Oh? What kind of ribbons did you use back then?” I found their smug attitude amusing. That was in 2009.
Here we are, years later and the prideful walk among us. You’ve seen them, the guys who started calling their copier contracts managed print services – “Sure, we do MPS. We’ve got 11,000 devices under contract.” A hubristic statement if ever there was one. I guess it is only natural. Sometimes, our pride keeps us from changing, from letting go of what we were. Some remake managed print services in their own likeness selling MPS like it was a large capacity tray (LCT) – it gets thrown in.
Read the rest, Here.