NorthStar Intelligence

AI's Generational Divide: A Study That Redefines the Modern Office

9/19/2023

By Robert G. Jordan

From Classroom to Boardroom: Understanding AI's Generational Gap

In a world where technology is often seen as a divider between generations, a surprising twist is unfolding.

Artificial Intelligence (AI) is emerging as a unifying force, bridging gaps that have long existed between Baby Boomers, Gen X, Millennials, and Gen Z.

This is not just a hypothesis; it's backed by compelling research and real-world examples.

The Salesforce Study: A New Perspective

A recent study by Salesforce titled "The Future of AI and Society" reveals that AI adoption varies across generations, but the technology's potential to serve as a common language is undeniable.

The study suggests that while older generations may be slower to adopt AI, they are not resistant to its benefits. In fact, 72% of respondents aged 55 and above believe that AI can improve society, a sentiment echoed by 85% of those aged 18-34.

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The Dawn of a New Era: How Futuristic Contact Center AI is Reshaping Customer Experience

8/24/2023

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Robert G. Jordan

AI & The Customer Experience

Executive Summary

Futuristic contact center AI is poised to revolutionize customer experience with groundbreaking features like sentiment analysis and human-like voice bots.
Channel partners are at a crossroads, needing to rapidly adapt and educate themselves on the transformative capabilities of AI in customer service.
The concept of extreme personalization in customer interactions is emerging, enabled by AI and the burgeoning realm of the metaverse.

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From Hemingway to AI: Redefining 'Fair Use' in a Copyright Revolution"

8/21/2023

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Robert G. Jordan

Executive Bullet Points:

Literature Meets AI: The article delves into the transformative role of classic literature in training advanced AI algorithms, emphasizing the evolution of learning and the democratization of knowledge.
The "Fair Use" Debate: While critics argue about the ethics of using copyrighted material for AI training, the piece posits that in the digital age, content should be viewed more as a resource than a commodity, leading to richer AI outcomes.

Vision of the Future: The fusion of literary depth with AI's analytical capabilities promises a future where the boundaries between disciplines blur, ushering in unprecedented innovations and possibilities.

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AI Unchained: Why Overregulation Is Tech's Greatest Mistake

8/18/2023

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Personal reflection from Robert G. Jordan

Taming the Beast or Killing the Spark? The Perilous Overreach of AI Regulation.

AI's diverse applications challenge traditional regulation, risking innovation suppression.
AI biases mirror human flaws, underscoring the need for unbiased data.
Current leaders' tech gaps may lead to outdated, restrictive AI regulations.

Greg's Words

I've been saying it since February, 2023: "We can't let the establishment regulate an anti-establishment tool."

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The Digital Evolution of Copier Sales: AI and the New Customer

8/12/2023

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By Robert G. Jordan

Executive Bullet Points:

The digital age has transformed customers from passive recipients to active participants in the sales process.
Artificial Intelligence (AI) is revolutionizing copier sales, offering real-time insights and enhancing customer interactions.
The traditional sales training paradigm is outdated; a shift towards experiential selling is imperative.

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