There is ​a new rhythm emerging.

It's a rhythm driven not by the charm of salespeople or the allure of pitches, but by the cold, precise calculations of Artificial Intelligence.

As I reflect on this transformative era, I'm reminded of my academic days and the ever-evolving landscape of workplace innovations.

​Historically, the sales process was a structured sequence, a dance of sorts. It began with the identification of a potential lead and culminated in the closing of a deal. This dance was heavily reliant on human intuition, the ability to read between the lines, to sense a potential buyer's hesitations, and to craft a persuasive narrative that would sway them.

The Salesforce Study: A New Perspective

A recent study by Salesforce titled "The Future of AI and Society" reveals that AI adoption varies across generations, but the technology's potential to serve as a common language is undeniable.

​The study suggests that while older generations may be slower to adopt AI, they are not resistant to its benefits. In fact, 72% of respondents aged 55 and above believe that AI can improve society, a sentiment echoed by 85% of those aged 18-34.​

The Singularity of Remote Work: A Case Study

Another intriguing perspective comes from an article on "The Death of The Copier," which discusses the end of generational gaps through the singularity of remote work.

The article states, "ChatGPT(AI) is a linguistic program that is changing the way everything gets done, regardless of age." It further elaborates that for the first time in history, we have five generations of labor in the office, each with different mindsets and expectations.

​Yet, AI is leveling the playing field, enabling people from different age groups to collaborate more closely toward a shared objective of generating value for their respective organizations.

Executive Summary 

• Futuristic contact center AI is poised to revolutionize customer experience with groundbreaking features like sentiment analysis and human-like voice bots.
• Channel partners are at a crossroads, needing to rapidly adapt and educate themselves on the transformative capabilities of AI in customer service.
• The concept of extreme personalization in customer interactions is emerging, enabled by AI and the burgeoning realm of the metaverse.​

In the digital age, staying still is the same as moving backward. Embrace the future, for it's already here," is a mantra I often find myself repeating. And nowhere is this more evident than in the realm of contact center AI.

​Executive Bullet Points:
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• Literature Meets AI: The article delves into the transformative role of classic literature in training advanced AI algorithms, emphasizing the evolution of learning and the democratization of knowledge.
• The "Fair Use" Debate: While critics argue about the ethics of using copyrighted material for AI training, the piece posits that in the digital age, content should be viewed more as a resource than a commodity, leading to richer AI outcomes.
• ​Vision of the Future: The fusion of literary depth with AI's analytical capabilities promises a future where the boundaries between disciplines blur, ushering in unprecedented innovations and possibilities.

In the dimly lit corner of a bustling New York café, a young writer named Clara pores over a stack of books. Stephen King, Zadie Smith, Michael Pollan – the titans of literature whose words have shaped generations. Each page she turns is a testament to the power of words, the ability of mere ink on paper to evoke emotions, transport readers to distant worlds, and challenge prevailing thoughts.
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​Greg's Words

​I've been saying it since February, 2023: "We can't let the establishment regulate an anti-establishment tool."