Ai Articles

The Dawn of a New Era: How Futuristic Contact Center AI is Reshaping Customer Experience

8/24/2023

Robert G. Jordan

AI & The Customer Experience

Executive Summary

Futuristic contact center AI is poised to revolutionize customer experience with groundbreaking features like sentiment analysis and human-like voice bots.
Channel partners are at a crossroads, needing to rapidly adapt and educate themselves on the transformative capabilities of AI in customer service.
The concept of extreme personalization in customer interactions is emerging, enabled by AI and the burgeoning realm of the metaverse.

In the digital age, staying still is the same as moving backward. Embrace the future, for it's already here," is a mantra I often find myself repeating. And nowhere is this more evident than in the realm of contact center AI.

Brian Peterson, CTO and co-founder of Dialpad, recently made a statement that could easily be mistaken for science fiction: "Voice bots of tomorrow will be virtually indiscernible from humans." But make no mistake, this is not a futuristic fantasy; it's the reality we're rapidly approaching.

New to Sales: A Comprehensive Guide to Basic Selling Techniques

8/23/2023

Read this, Newbie...

By Greg Walters, 7-9 minutes

New to Sales? We've Got Your Back, Not Just Your Business Card.

As a newcomer to the sales industry, you have more tools at your disposal for building and maintaining relationships than any previous generation.

Navigating these tools can be overwhelming for those new to the field.

Your sales manager will likely advise you to do two things: pick up the phone and get out there — physically. And they're not wrong.

This advice isn't just for those in a specific sector; it applies to any new salesperson in any industry. When it comes to meeting your sales targets, you're essentially "drinking from a firehose," undergoing a real "baptism of fire."

Your primary focus should be on engaging with potential clients — not on managing your CRM, attending sales training, or listening to your manager's morning pep talks. Forget about the bells and whistles; focus on solving real business problems.

The Art of "Getting in Front Of"

Old-school management still values cold calls and door-knocking. While these methods aren't wrong, they represent a narrow view of professional selling today.

Let's discuss five essential tools that every salesperson should be familiar with: the phone, instant messaging, LinkedIn, email, and face-to-face interactions.

From Skyscrapers to Shopping Bags: The Echoes of Ancient Trade in Modern Suburbs

8/22/2023

By Charlie G. Peterson, IV

Executive Summary: The Resurgence of Retail in Suburban Areas

Retail Resilience in Suburbs: As city-based offices experience a decline, suburban retail spaces are witnessing significant growth. This trend is attributed to the rise of remote work, leading consumers to frequent local suburban shops more often than city centers.
Factors Driving the Shift: The shift towards suburban shopping is a result of multiple factors including the oversaturation of retail in city centers, the appeal of suburban life due to the pandemic, and the strategic decisions of retailers using online data to pinpoint successful store locations.

Contrast with Urban Retail: While some urban landlords have been forced to reduce rents, suburban retail spaces have seen a surge in demand, leading to an increase in average rent prices. This trend indicates a potential long-term shift in the retail landscape, favoring suburban areas over urban centers.

The Quantum Leap of ChatGPT: A New Dawn in AI's Transformative Journey

8/22/2023

By Dr. Jeremy Stone, NorthStar Intelligence

Generative AI's Revolution: The emergence of generative AI models, particularly ChatGPT and its foundational underpinnings like GPT-4, is heralding a transformative era in technology. These models are reshaping industries by offering unparalleled efficiency in cost, time, and performance, akin to the impact of the microchip or the internet.

Shift in AI's Value Proposition: The traditional challenges faced by AI startups, often termed the "AI mediocrity spiral," are being overcome. Accuracy, which was once the primary focus, has evolved to emphasize user engagement and experience, unlocking previously unattainable avenues for computers.
Quantum-AI Confluence: Drawing parallels between quantum mechanics and the intricate web of our digital world, advancements in AI, rooted in quantum principles, signify a step towards a horizon filled with boundless possibilities and collective enlightenment.

From Hemingway to AI: Redefining 'Fair Use' in a Copyright Revolution"

8/21/2023

From Shakespeare to Chatbots: The Bard would've been an AI enthusiast

Robert G. Jordan

Executive Bullet Points:

Literature Meets AI: The article delves into the transformative role of classic literature in training advanced AI algorithms, emphasizing the evolution of learning and the democratization of knowledge.
The "Fair Use" Debate: While critics argue about the ethics of using copyrighted material for AI training, the piece posits that in the digital age, content should be viewed more as a resource than a commodity, leading to richer AI outcomes.

Vision of the Future: The fusion of literary depth with AI's analytical capabilities promises a future where the boundaries between disciplines blur, ushering in unprecedented innovations and possibilities.

In the dimly lit corner of a bustling New York café, a young writer named Clara pores over a stack of books. Stephen King, Zadie Smith, Michael Pollan – the titans of literature whose words have shaped generations. Each page she turns is a testament to the power of words, the ability of mere ink on paper to evoke emotions, transport readers to distant worlds, and challenge prevailing thoughts.

Outside, the city is a symphony of honking taxis, chattering crowds, and the distant hum of subway trains. But in the tech hubs scattered across the metropolis, a different kind of symphony is being composed.

Here, in the heart of Silicon Alley, algorithms are being trained, refined, and deployed. These aren't just any algorithms; they are the vanguard of the AI revolution, and their teachers are the literary giants of our age.

RTO Showdown: Corporate Mandates Clash & Fail with Employee Freedom

8/20/2023

by Greg Walters & Jeremy Stone

Executive Bullet Points:

Autonomy vs. Authority: Employees desire structure without feeling their autonomy is compromised, yet many managers fail to grasp this balance.
Data-Driven Decisions: A significant number of managers lack access to workplace data, leading them to make decisions based on gut instinct, which can result in employee resentment.
The RTO Mismatch: While remote work offers numerous benefits, the push for a return to the office (RTO) is strong, with many companies mandating it despite employee preferences.

AI Unchained: Why Overregulation Is Tech's Greatest Mistake

8/18/2023

Personal reflection from Robert G. Jordan

Taming the Beast or Killing the Spark? The Perilous Overreach of AI Regulation.

AI's diverse applications challenge traditional regulation, risking innovation suppression.
AI biases mirror human flaws, underscoring the need for unbiased data.
Current leaders' tech gaps may lead to outdated, restrictive AI regulations.

Greg's Words

I've been saying it since February, 2023: "We can't let the establishment regulate an anti-establishment tool."

From Creation to Co-optation: Are AI Giants the New Art Pirates?

8/17/2023

By Charlie G. Peterson, IV. Forward by Greg Walters.

AI to content creators: 'I think I've read your work... or a million others.

Executive Bullet Points:

Rising tensions between content creators and AI companies over the use of copyrighted material for AI training.
Potential legal implications could reshape the AI industry's data collection and usage practices.
The broader reevaluation of online content's value and the implications for the future of creative professions.

Greg's Words

The new way of content and art creation is upon us and everybody is in an uproar.

Art is a business. But tell me, what is the harm in taking inspiration from a Van Gogh and creating a painting of Irises - on Mars?

AI will not destroy Art. AI will accelerate art beyond our current comprehension. AI is a tool, sure. But a tool on the scale of discovering a new color; billions of new colors.

While the trivial argue copywrites, regulations, and content-pirates, a few carbon-based life forms, perhaps not yet born, will grasp the reins and ride bareback into the wild.

Leaving us breathless, the petty trappings of a sad existence forgotten.

Perhaps.

The Double-Edged Sword of AI: Navigating the Labyrinth of Content Moderation

8/16/2023

A personal perspective by Charlie G. Peterson, IV

"Generative AI has the potential to accelerate the spread of both mis- and disinformation, and exacerbate the ongoing challenge of finding information we can trust online," - Kate Starbird, University of Washington.

Executive Bullet Points:

OpenAI's GPT-4 emerges as a potential solution for content moderation challenges.
Generative AI's rapid growth threatens to amplify the misinformation problem.
Tech giants like Google, Meta, and Microsoft are actively addressing AI-generated content's unique challenges.

Summary

OpenAI, the creators behind ChatGPT, believe their latest GPT-4 model can efficiently moderate content, reducing the emotional strain on human moderators. However, the rise of generative AI also poses a significant threat, making misinformation more prevalent and persuasive.

As Kate Starbird, a professor at the University of Washington, aptly puts it, generative AI functions as a "BS generator." Tech giants are now in a race against time, developing strategies to combat the challenges posed by AI-generated content.

Chasing the AI Dream: The Million-Dollar Job Hunt

8/16/2023

By Robert G. Jordan

Executive Bullet Points:

American companies are in a fierce competition to recruit top AI talent, with some offering salaries nearing seven figures.
The demand for AI specialists is outstripping supply, especially for midlevel and senior positions, leading to a surge in compensation.
Companies are exploring various strategies, from high salaries and bonuses to acquisitions of AI startups, to secure the best talent in the field.

Summary: American firms are fervently scouting for AI talent, with some even willing to offer salaries close to a million dollars. Industries ranging from entertainment to manufacturing are vying for data scientists and machine-learning experts. This intense competition has escalated pay scales and made companies refine their recruitment strategies.

While some, like Accenture, are focusing on individual hires and internal training, others like ServiceNow are considering acquisitions of AI startups. Compensation has become a major differentiator, with companies like Hinge and Upwork advertising VP roles in AI with salaries exceeding $300,000. However, the challenge remains that AI talent is in demand across various sectors, making the recruitment process even more competitive. "Everybody's hiring," notes Lan Guan, Accenture's Chief AI Officer.

"We do not magically have thousands of additional AI developers, product managers and everything else.” - Paul J. Groce, Leathwaite

Greg Walters, Inc.

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Disclaimer: This content is in part for educational purposes. I unequivocally denounce any form of violence, hate, harassment, or bullying. This page does not endorse or promote dangerous acts, organizations, or any forms of violence. In accordance with the 107 of the Copyright Act of 1976, this content is made available for "fair use" purposes, including criticism, comment, news reporting, teaching, scholarship, education, and research.

Greg Walters, Inc. Copyright 2030

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